Prepare payment bug on your account

If you try to buy something on Google Play merely your payment is declined or won't process, try the steps below.

Troubleshoot Payment and Order Issues

If y'all've bought something then have a problem with or question about it, see issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the meridian, select Alerts Notification bell icon.
  3. If you have a scarlet alert, enter your payment information and wait for the squad to reply.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a unlike payment method

  1. On your computer, go back to the item you lot want to buy on https://play.google.com.
  2. Click on the toll.
  3. Next to the payment method, click the Downwardly arrow Down arrow.
  4. Choose a unlike payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may be a problem with your credit or debit carte if you see one of the following error messages:

  • "Unable to process payment: low card remainder"
  • "Unable to complete transaction. Delight use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this card info or endeavor another carte"

To fix these errors, try the following steps:

Brand sure your card data is upward to date in Google Pay

Expired credit cards or former billing addresses are a common reason for payments not to piece of work properly. To update this information utilise Google Pay:

Remove or update expired cards

  1. On your estimator, sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method you are trying to use for the purchase.
  3. Bank check the expiration date of the payment methods listed.
  4. Remove or update whatever expired payment methods.

Check that your nothing code is upwardly to date

If your credit card is registered to a different accost that can cause the payment to be declined. Cheque the goose egg code matches your electric current address.

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. ClickPayment methods.
  3. Detect the payment method yous are trying to utilize for the buy.
  4. ClickEdit.
  5. Check that the aught code listed matches the zip code of the billing address of your card.
  6. If needed, update the nothing code.

Then, attempt your purchase once more.

Submit any extra data that is requested

If the error message is followed by instructions for submitting boosted information to Google, please submit it. Nosotros will non be able to process the transaction on your account without this information.

Bank check you have sufficient funds for the buy

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you accept enough to complete the purchase.

Contact your depository financial institution or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the establishment that issued your carte to ask most the transaction and run across if they know the reason for the decline.

Set up errors with other payment methods (straight carrier billing, online banking, Google Play Rest, Gift Cards, and more)

If y'all see "Your payment was declined due to an issue with your business relationship"

If you see this message, it might exist considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more than data to protect your account against fraud.
  • We need a little more information to comply with Eu law (Customers from European Union member states but).

To help fix these issues:

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Accept action on any errors or requests in the payments center.
    • You might need to verify your identity before you can purchase anything through your Google Account.
  3. Make sure your name, accost, and payment information are up to date.

If you are trying to pay past directly carrier billing (pay through your mobile service provider bill)

If you lot're having trouble paying through directly carrier billing, try the following:

  • Brand sure you lot're continued to your carrier network, straight or past wi-fi.
  • Make sure you've added direct carrier billing equally a payment method.
  • Make sure you lot're using the local currency.

If you still take bug, contact your mobile phone service provider for aid.

If you can't add together a payment method or accept a problem with a different payment method

If yous're having a trouble with a different payment method, go to Google Pay to prepare the consequence.

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide anything that's asked for.
  3. Cheque that your address is upwards to engagement.
  4. Cheque that the payment methods listed are the ones you lot want to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the card before you can use information technology again:

  1. Go to pay.google.com and sign in to your account.
    1. If y'all take multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Within two days, you'll find a temporary charge on your carte du jour statement along with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the 8-digit code.

If you try to verify the payment method over again:

  1. Confirm which carte du jour you want to verify.
  2. Check how long agone y'all tried to verify your card.
    • If less than 2 days: Wait upwards to 2 days.
    • If more two days: Bank check your card statement. Y'all should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Bill of fare is grayed out & says "card is ineligible"

You tin can't use this card for this buy. Try to make the buy again with a dissimilar card.

If the card y'all want to use isn't listed, follow the on-screen instructions to add a new menu.

If you use dual SIM menu devices

Check if the right SIM bill of fare is in slot 1 and remove any SIM menu from slot two.

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